Exchanges and Returns
Return and Refund Policy
Returns on Physical Products:
We have a 30-day return policy. This means you have up to 30 days after receiving your item to request a return.
To be eligible for a return, the item must be in the same condition as you received it: unused , with tags , and in its original packaging . You'll also need a receipt or proof of purchase.
How to request a refund:
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Contact us by email: quatrocambalhotas@gmail.com .
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If your return is approved, we'll send you a shipping label, along with instructions on how and where to send your package.
Please note: Items sent back without a prior return request will not be accepted .
Damage and Problems
We recommend inspecting your order upon receipt. If the item is defective, damaged, or you received the wrong product, please contact us immediately so we can assess the issue and find a suitable solution.
Exceptions/Non-Returnable Items
We do not accept returns on certain items, such as:
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Perishable products (food, flowers or plants)
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Customized products (items made to order or with customization)
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Personal care products (beauty or personal hygiene products)
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Hazardous materials, flammable liquids or gases
Additionally, we do not accept returns on sale items or gift cards .
If you have questions about returning a specific item, please feel free to contact us.
Exchanges
The fastest way to ensure you receive your desired item is to request a return and, once accepted, make a new purchase of the desired item. Product exchanges will not be processed directly , but rather through a return and new purchase.
Digital Products
Important: Due to the nature of digital products (such as courses, digital files, and other items that can be downloaded or accessed immediately), we do not offer refunds after purchase. Since these products cannot be returned or "redeveloped," refunds are not available.
However, if there's a specific issue with the product you purchased, we can consider exchanging it for another product , depending on the circumstances. Each situation will be analyzed individually, and we're available to help find a suitable solution.
14-Day Cooling-Off Period (European Union)
If your order was shipped to the European Union , you have the right to cancel or return your purchase within 14 calendar days , without providing a reason . To do so, the item must be in the same condition as when you received it: unused, with tags and in the original packaging, accompanied by the receipt or proof of purchase.
Refunds
After your physical product return is received and inspected, we'll notify you whether your refund has been approved or denied. If approved, the refund will automatically be processed back to the original payment method within 10 business days . Please note that it may take a few additional days for your bank or card issuer to process the deposit.
Attention: If you do not receive your refund within 15 business days after your return is approved, please contact us at quatrocambalhotas@gmail.com to check the status.